Shipping Policy

At Arabian Flames, we aim to prepare and deliver your order as quickly and carefully as possible. Please review the information below regarding processing, delivery times, shipping charges and international orders.

Order Processing

Orders are generally processed and prepared for dispatch within 24 hours of order confirmation.

Orders placed outside our working hours (9:00 AM–5:00 PM UAE time), after the applicable cut-off time, on weekends or during UAE public holidays will be processed on the next UAE working day.

Processing and delivery may take longer during sale periods, promotional campaigns, peak seasons and public holidays.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking information, where available, allowing you to follow the progress of your delivery.

If you have not received your tracking information or require assistance with your delivery, please contact us at sales@arabianflames.com.

Delivery Within the UAE

Dubai

We offer next-day delivery within Dubai for eligible orders placed before 12:00 PM (noon).

An additional charge may apply for next-day delivery. Any applicable delivery charge will be displayed at checkout before you complete your purchase.

Other UAE Emirates

Orders to other Emirates are generally delivered within 2–3 working days following processing and dispatch.

Delivery times are estimates and may vary depending on the delivery location, courier availability, public holidays and other circumstances outside our reasonable control.

GCC Countries

Orders to GCC countries are generally delivered within 7 working days after the order has been processed and accepted for delivery.

Available shipping methods and applicable delivery charges will be displayed at checkout.

Customs procedures may affect delivery times.

International Orders

For destinations outside the UAE and GCC, delivery times vary according to the destination country, courier service and applicable customs procedures.

Available international shipping options and charges will be displayed at checkout where delivery to the selected destination is available.

Please note that international shipments may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs & Import Requirements

For international deliveries, the courier or local customs authority may contact you by phone, email or SMS to request information necessary to clear your shipment through customs.

Depending on the destination, you may be required to provide identification details or other documentation requested by the relevant customs authority or courier.

Failure to provide the requested information may result in delays or prevent the shipment from being delivered.

Shipping Charges

United Arab Emirates

Shipping charges, including any available free-shipping promotions, will be displayed at checkout.

Free shipping may be offered on selected orders or during specific promotional periods and may be subject to minimum purchase requirements or other conditions.

International Orders

International shipping charges are calculated according to the destination and available shipping method and will be displayed at checkout where applicable.

Customs duties, import taxes and other destination-country charges may apply separately.

Delivery Times

Delivery times stated in this policy are estimates and begin after the order has been processed and confirmed for dispatch.

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including customs processing, courier delays, weather conditions, public holidays or unsuccessful delivery attempts.

If we are unable to deliver your order within 30 days of order confirmation, please contact us at sales@arabianflames.com so that we can investigate the shipment and, where applicable, arrange a refund in accordance with your rights and our policies.

Delivery Attempts

Customers are responsible for providing complete and accurate delivery information and for being available to receive the shipment.

Arabian Flames cannot be held responsible for delays resulting from incorrect or incomplete delivery information, the recipient being unavailable, or a customer-requested postponement.

Additional delivery charges may apply if an order needs to be reshipped due to incorrect information or unsuccessful delivery attempts.

Address Changes

If you need to change your delivery address, please contact our Customer Care team as soon as possible at sales@arabianflames.com or +971 50 855 5862.

We will make every reasonable effort to accommodate your request if your order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

The delivery country cannot be changed after an order has been dispatched.

Contact Us

For questions regarding shipping or the status of your order, please contact:

Arabian Flames

Email: sales@arabianflames.com

Phone: +971 50 855 5862