Terms & Conditions
Read the Terms Governing Your Orders, Payments, and Website Use
Welcome to Arabian Flames! These Terms & Conditions govern your usage of our website and the purchase of products. By accessing our website and making purchases, you agree to comply with and be bound by these Terms & Conditions.
1. General Provisions
1.1. These Terms and Conditions apply to the offer and sale of products through the Arabian Flames website (the "Site") in the United Arab Emirates ("UAE").
1.2. To purchase products on the Site, customers must: (a) be at least 18 years old or, if minors, be duly authorized by their legal representative; (b) be consumers, acting for purposes extraneous to their trade, business, craft, and profession.
1.3. Before placing an order on the Site, customers must expressly accept these Terms, which are available on the Site and may be modified at any time.
1.4. The applicable Terms of Sale shall be those published on the Site at the time the customer places an order.
1.5. By ticking the respective boxes during the ordering or account registration processes on the Site, you acknowledge that you have read, understood, and accepted these Terms and Conditions.
2. Identification Of The Vendor
2.1. The vendor is Arabian Flames Trading LLC, a company registered in The United Arab Emirates.
3. Products
3.1. Product information is provided on the Site in accordance with UAE Laws.
3.2. We endeavor to ensure the accuracy of product details but do not warrant their completeness, reliability, or error-free nature.
3.3. Products and samples provided are for personal use only and may not be sold or resold. We reserve the right to cancel or reduce quantities that violate these Terms and Conditions.
3.4 Nothing in these Terms excludes or restricts any product guarantee, warranty, or consumer right that cannot lawfully be excluded or restricted.
4. Prices
4.1. Prices displayed on the Site include VAT in local currency. Delivery charges are displayed separately on the order form.
4.2. While we verify prices regularly, errors may occur. In case of pricing errors, customers will be given the option to purchase at the correct price or cancel the order.
4.3. Prices may be modified at any time, and the applicable prices are those published on the Site at the time of ordering.
5. Placing An Order
5.1. Customers are free to explore the Site without any obligation to place an order. Should they choose to proceed, they will be guided through the order process by simple instructions.
5.2. To place an order, customers must specify the desired quantity of the product.
5.3. Customers may click "Add to Cart" to include selected products in their Cart. They can continue shopping or proceed to checkout by clicking "Proceed to Checkout." At any time, customers can review their Shopping Cart, remove items, or save products as favorites. To access favorites from any device, customers must register or sign in to their account.
5.4. Customers must follow onscreen instructions during the checkout process. They can correct any errors, modify the Cart contents, or cancel the entire order before submission. Before finalizing the order, customers will review and edit all details, including billing and shipping information. By proceeding, customers confirm their acceptance of these Terms of Sale and place the order by clicking "Place Order."
5.5. Upon submission, customers will see a confirmation page and receive an email confirming receipt of the order. The email includes links to these Terms & Conditions, product details, pricing, payment methods, delivery charges, withdrawal rights, support services, and complaint procedures in compliance with Applicable Laws.
5.6. If an order confirmation is not received within 24 hours, customers can contact us for assistance at +971 50 855 5862.
6. Order Assistance
For inquiries about orders or assistance with placing an order, customers can reach out to us at +971 50 855 5862 or via email at sales@arabianflames.com, ensuring to have their order number is available for prompt service.
7. Personalized Cards Service
If sending a gift, customers may opt for a complimentary gift card featuring a personalized message.
8. Payment Options
8.1. Customers may pay for products using a credit card, debit card, Apple Pay, Google Pay, or Tabby.
8.2. Billing details must match the card used for payment for security reasons. Orders not meeting this criterion may be canceled.
8.3. All credit card transactions are subject to validation and authorization by the issuer. Non-authorization absolves us of any liability for delays or non-delivery.
8.4. By submitting an order, customers authorize payment card authorization and the transmission of information to third parties for authentication and validation.
9. Order Inquiries
9.1. For shipping information, customers can contact us at +971 50 855 5862 or via email at sales@arabianflames.com.
9.2. Customers can check their order status in the My Account area's Order Status page for the most current information.
9.3. Detailed order information, including tracking numbers, is available in the Orders tab of the customer's account profile.
9.4. Orders may be canceled by the system for various reasons, with customers notified via email. No charges apply to canceled orders.
9.5. For new orders or questions about canceled ones, customers may contact us at +971 50 855 5862 or via email at sales@arabianflames.com.
10. Delivery
10.1. Orders are dispatched on weekdays from Monday to Saturday, excluding public holidays.
10.2. To qualify for same-day delivery, orders must be placed before 12 pm.
10.3. Orders for next-day delivery must be placed before 3 pm.
10.4. Orders received after 3 pm will be delivered within two days.
10.5. To ensure prompt delivery, customers must provide complete and accurate address details.
10.6. Customers bear shipping charges, clearly indicated on the order form and delivery note. Orders above a certain amount, as displayed on the Site, enjoy free shipping.
11. Order Cancellation, Return and Exchange
11.1. Customers have the right to cancel their order(s) within seven (7) working days of receiving the products if they believe the products do not meet expectations, as per Applicable Laws.
11.2. The cancellation period is seven days from the date the customer or a third party, not the carrier, receives the goods. For orders with multiple items delivered separately, the cancellation period is seven days from the receipt of the last item.
11.3. Order cancellation does not apply to personalized products, except in cases of defects, incompleteness, or incorrect delivery. Customers should promptly report any such issues to sales@arabianflames.com.
11.4. Customers must notify their intention to cancel their order(s) via email to sales@arabianflames.com, including order details and product descriptions. Any discrepancies between the products listed on the dispatch note and those received must be reported immediately by calling +971 50 855 5862.
11.5. Each full-size fragrance is supplied with a matching sample, allowing the customer to experience the fragrance before opening the full-size bottle.
The matching sample may be opened and tested while the full-size fragrance remains completely sealed.
To qualify for a return or exchange, the full-size fragrance and its protective packaging must remain unused, unopened, undamaged, and fully sealed.
A full-size fragrance will not be eligible for return, refund, or exchange if the bottle or its protective packaging has been opened, unsealed, sprayed, tested, used, altered, or damaged.
Customers are therefore requested to test the matching sample before opening the full-size fragrance.
This restriction does not affect the customer’s rights where the product received is defective, damaged upon delivery, incorrect, nonconforming, or otherwise subject to mandatory rights under applicable law.
Customers are responsible for arranging and covering the costs of returning products, except in cases of defects, incompleteness, or incorrect delivery.
11.6. Approved refunds will be issued to the original payment method used to place the order.
The refund will be limited to the eligible amount paid for the returned product. Original delivery charges and return shipping costs are not refundable unless the product is confirmed to be defective, damaged upon delivery, incorrect, or nonconforming.
Once Arabian Flames has processed the refund, it may take up to 10 business days to appear in the customer’s account, depending on the customer’s bank, card issuer, or payment provider.
For an approved exchange involving a replacement product of lower value, the eligible difference will be issued as a credit note for use toward a future purchase. The credit note cannot be exchanged for cash or refunded to the original payment method.
11.7. It is advised to use a recorded delivery service that requires a signature upon receipt.
11.8. For complete information regarding eligibility, return instructions, exchanges, refunds, shipping costs, inspections, and non-returnable products, please review our Return & Refund Policy.
The Return & Refund Policy forms part of these Terms and Conditions.
12. Intellectual Property
12.1. Ownership of Content
All Content on the Site, including trademarks, logos, and text, is the property of or its affiliates, protected by Applicable laws governing copyrights and trademarks.
12.2. Usage Restrictions
Except as permitted by applicable law or the limited usage rights outlined in Section 13, the Site or any part of its Content cannot be used, reproduced, distributed, modified, or otherwise exploited without the prior written consent of Arabian Flames.
13. Limited Usage Rights; Usage Regulations
13.1. Grant of Limited Rights
We provide you with a restricted, revocable, non-transferable, and non-exclusive right to access and utilize the Site for personal purposes. You acknowledge and agree that you, or any third party under your control, will refrain from engaging in the following actions in connection with your use of the Site:
- Employing framing techniques to enclose the Site or any part thereof;
- Using meta tags, hidden text, robots, spiders, crawlers, or other tools, manual or automated, to gather, scrape, index, mine, republish, redistribute, transmit, sell, license, or download the Site, Content (except for caching or as necessary to view the Site), or the personal information of others without our prior written permission or authorization;
- Utilizing the Site or any Content for purposes other than personal use;
- Altering, reverse-engineering, or creating derivative works based on the Site or any Content;
- Assuming the identity of any person or entity, or falsely representing your affiliation with any person or entity;
- Engaging in stalking or harassment, including advocating harassment of another, or causing harm to any third party, including minors;
- Deliberately violating any applicable local, state, national, or international law;
- Transmitting, uploading, posting, emailing, sharing, distributing, reproducing, or otherwise making available any software viruses, malware, programs, codes, files, or other materials intended to interrupt, disrupt, alter, destroy, or limit any part of the Site; and/or
- Participating in unsolicited or unauthorized advertising, solicitation, or promotional activities, including chain letters, mass mailings, or any form of spam.
We also grant you a restricted, revocable, non-transferable, and non-exclusive right to create a hyperlink to the homepage of the Site for personal, non-commercial use only. When linking to the Site, your website must adhere to the following guidelines:
- It may link to, but not replicate, any or all of our Content;
- It must not imply our endorsement of the linked website or its services or products;
- It must accurately represent its relationship with us;
- It must not contain content that could be considered distasteful, obscene, offensive, controversial, illegal, or inappropriate for any age group;
- It must not portray us, our products, or services in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
- It must not link to any page of the Site other than the home page.
We reserve the right to request the removal of any link to the Site, and upon receiving such request, you must promptly remove the link and refrain from linking unless expressly authorized in writing by us. Any unauthorized use of the Site or its Content will immediately terminate the limited rights granted under this Section 13, without prejudice to any other rights or remedies available to Arabian Flames under these Terms and Conditions or applicable law.
14. Your Responsibilities
14.1. By accessing or using the Site or any Content, you agree to comply with these Terms and Conditions and any warnings or instructions provided on the Site. You agree to act in accordance with the law, custom, and good faith while accessing or using the Site or any Content. You may not make any changes or alterations to the Site, or any Content or services offered on the Site that may affect its integrity or operation. Without limiting the generality of any other provision of these Terms and Conditions, if you negligently or intentionally default on any obligations set forth in these Terms and Conditions, you shall be liable for all losses and damages caused to us, our parents, subsidiaries, affiliates, partners, or licensors.
15. Your Account
15.1. You can access many features of the Site without registering, subject to the age restrictions mentioned earlier. However, to use certain parts of the Site, you must register an account with us. You are responsible for maintaining the confidentiality of your account, username, and password, and for controlling access to your computer. Notify us immediately if you suspect unauthorized use of your password or account.
15.2. You are responsible for providing and updating accurate, complete, and truthful information on your account. You agree to accept responsibility for all activities that occur under your account due to your permission or failure to maintain adequate security over your account details.
15.3. If you access the Site on behalf of someone else, you affirm that you have the authority to bind them to these Terms and Conditions. Otherwise, you agree to be bound by these Terms and Conditions and accept liability for any misuse of the Site or Content resulting from such access.
15.4. You can cancel your online account at any time.
15.5. We reserve the right, within the limits of applicable law, to refuse service and/or terminate accounts without prior notice for violations of these Terms and Conditions or at our discretion if we deem it necessary.
16. Third-Party Links
16.1. We are not responsible for the content of third-party sites linked to or from the Site. Links provided on the Site are for convenience and do not imply endorsement by us or our affiliates.
16.2. Your use of third-party websites linked to or from the Site is at your own risk. We are not liable for examining or evaluating third-party websites or their offerings, including their privacy policies and terms and conditions.
17. Disclaimer Of Warranties; Limitation Of Liability
17.1. The Site, its content, and services are provided "as is." We and our affiliates make no representations or warranties, express or implied, regarding these Terms and Conditions, the Site, or its content.
17.2. To the fullest extent permitted by applicable law, we and our affiliates will not be liable under any circumstances for various issues including interruption of business, data loss, system failures, or inaccuracies in content.
17.3. We and our affiliates will not be liable for any indirect or consequential damages related to the Site or its use, including lost profits.
17.4. Any claims or actions related to the Site, or these Terms and Conditions must be filed within one year of the cause of action arising.
18. Indemnification
18.1. You agree to defend, indemnify, and hold harmless us, our parent companies, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents (the "Indemnified Parties") from any loss, damages, or costs, including reasonable legal fees, arising from any third-party claim, action, or demand resulting from (i) your use of the Sites or Site Content in violation of any law, rule, regulation, or these Terms and Conditions, or (ii) any part of your User Content.
18.2. You agree to indemnify the Indemnified Parties for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any action that unreasonably burdens or overloads our infrastructure.
18.3. Arabian Flames is not responsible for damage resulting from misuse of a product, failure to follow its instructions or warnings, or use for a purpose for which the product was not intended, to the extent permitted by applicable law.
19. General
19.1. You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us regarding your use of the Site, superseding all prior proposals, agreements, or communications.
19.2. We reserve the right, subject to applicable law, to change these Terms and Conditions at any time by posting the changes on the Site. Your continued use of the Site after any changes constitutes your acceptance of the modified Terms and Conditions.
19.3. Nothing in these Terms and Conditions creates an agency, partnership, or joint enterprise between us. Our failure to enforce any provision shall not waive our right to enforce it later. If any provision is unenforceable, it shall be modified to reflect the original intent. Headings are for convenience only.
20. Defective, Damaged, Incorrect or Nonconforming Products
20.1. Arabian Flames will provide the remedies required under applicable UAE law where a product is defective, damaged upon delivery, incorrect, or does not conform to the customer’s order or the published product description.
20.2. Depending on the circumstances and applicable law, an eligible remedy may include repair, replacement, return, refund, or another appropriate remedy.
20.3. Customers should notify Arabian Flames as soon as reasonably possible after discovering an issue and provide their Shopify order number, a description of the issue, and any reasonably requested supporting photographs or videos.
20.4. Nothing in these Terms and Conditions or our Return & Refund Policy excludes, restricts, or waives any mandatory rights or remedies available to customers under applicable law.
21. Applicable Law And Jurisdiction
21.1. Disputes arising from this website shall be governed by UAE laws.
21.2. These Terms and Conditions are governed by and interpreted in accordance with UAE Laws.
21.3. UAE courts shall have exclusive jurisdiction to settle any disputes, which may arise out of or in connection with these terms.
22. Contacts
22.1. For product information and support on purchasing via the Site, contact us at sales@arabianflames.com.
23. Complaints
For online purchase complaints, contact us at: sales@arabianflames.com.