Shipping Policy
Order Processing & Tracking
Once your order has been accepted, please allow up to 24 hours for processing and dispatch. Processing may take longer during sale periods and UAE public holidays.
Once your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to follow your delivery online.
If you have a registered account, you can also track your order by signing in and visiting the My Orders section.
Delivery Options & Estimated Times
We offer delivery across the United Arab Emirates, GCC countries, and selected international destinations.
Dubai - Next-Day Delivery
Next-day delivery is available across Dubai for an additional charge. Orders placed before 12:00 PM (noon) are eligible for delivery on the following working day.
Other UAE Emirates
Orders outside Dubai are generally delivered within 2-3 days.
GCC Countries
Orders within GCC countries are generally delivered within 7 working days after order acceptance. Shipping costs are displayed at checkout.
International Orders
Delivery times for destinations outside the GCC vary depending on the country. Available shipping options and applicable charges are displayed at checkout.
Working Hours & Delivery Schedule
Our order processing hours are 9:00 AM-5:00 PM.
Orders placed outside working hours, after the applicable cut-off time, or during UAE public holidays will be treated as orders placed on the next UAE working day.
Deliveries are scheduled between 10:00 AM and 5:00 PM, Monday to Friday, excluding public holidays.
Shipping Charges
United Arab Emirates
Complimentary shipping may be available on selected orders or during promotional periods. Free shipping offers are subject to change.
International Deliveries
Shipping charges and customs fees may apply to orders delivered outside the UAE. Applicable delivery charges will be provided at checkout, while additional customs charges may be collected through the relevant courier or customs authority.
International Customs & Identification
For international shipments, your local courier may contact you by phone or SMS before delivery to complete customs clearance requirements.
Depending on local regulations, you may be asked to provide identification details, such as:
- Your government-issued ID number and its validity date.
- Your passport number and expiry date, if a government-issued ID is unavailable.
These details may be required by local customs authorities to verify your identity and complete delivery.
Delivery Address Changes
If you need to change your delivery address or preferred delivery date, please contact our Customer Care team at sales@arabianflames.com.
We will be happy to assist where possible. However, once your order has been dispatched, we cannot modify the delivery address.
Please note that changing the delivery country after placing an order is not possible.
General Delivery Information
We make every effort to ensure your Arabian Flames order arrives within the estimated delivery timeframe. However, all delivery times are estimates and may vary due to circumstances outside our reasonable control.
Delivery timelines begin from order confirmation. If your order has not been delivered within 30 days of confirmation, we will provide a full refund.
We are not responsible for delivery failures caused by circumstances beyond our reasonable control, including situations where the recipient is unavailable to accept delivery or requests a postponement.