Arabian Flames

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Returns, Exchanges & Refunds

At Arabian Flames, safeguarding your privacy and nurturing our relationship with you is paramount. This Privacy Policy elucidates how Arabian Flames gathers, uses, discloses, and protects your personal information. Any reference herein to “we”, “us”, or “our” denotes the entity or entities within the United Arab Emirates accountable for determining the purposes of processing your personal information.

Data We Collect

Personal information is any information relating to an identified or identifiable person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier.

We may gather or process various types of information concerning you. The specific details we collect may differ depending on your interaction with us, including but not limited to:

Contact information and personal identifiers, such as your name, address, email address, telephone number, and username or social media handle as well as technical information like your IP address, operating system, unique fingerprint, browser or device type and similar information.

Demographic particulars, like your age, sex, and gender.

Commercial data, including the products or services you have purchased, considered, or returned, along with your product preferences.

Payment details, such as your payment method and payment card information (comprising payment card number, delivery address, and billing address).

User Content, encompassing your communications with us and any other content provided by you (such as photographs, videos, reviews, articles, survey responses, and comments).

Inferences derived from or formulated based on any of the above-mentioned information.

Information Collection Methods

We may obtain personal information about you through various channels, including:

Directly from you, such as when you make a purchase on our website, contact us with inquiries or complaints, create an account on our platform, or subscribe to our newsletter.

Through your associates, like when a friend or family member sends you a gift or refers you to us.

Via interactions with our website, emails or calls. When you visit our website or engage with our emails, we (and affiliated third parties) may automatically gather information from your browser or device, utilizing technologies like cookies.

From social media platforms and networks, such as Facebook, Instagram, TikTok, and Snapchat, if you engage with us through these mediums. Your information may also be shared with companies approved by you.

We may aggregate the information obtained from the aforementioned sources.

Usage Of Information

We may utilize the information we possess about you for various purposes, including but not limited to:

Rendering products and services to you, such as processing orders, facilitating payments, managing your account, addressing concerns, and overseeing past or present purchases.

Communication with you, including responding to queries or complaints and assisting with orders.

Marketing and advertising endeavors, such as sending postal mail, text messages, emails, or other communications.

Operational and analytical purposes regarding our website, such as streamlining your user experience and understanding your purchasing preferences.

Enhancing and managing our business operations, encompassing analytics, quality assurance, research and development, internal administrative functions, and compliance with legal requirements and industry standards.

To personalize your experience as your information assists us to best cater to your individual needs and preferences.

For legal and security reasons, including detecting and preventing fraudulent or illegal activities, ensuring compliance with relevant laws and policies, and safeguarding against physical harm or financial loss.

We may also employ your information in other capacities, with explicit notice provided at the time of collection.

Legal Basis For Data Processing

As mandated by law, we shall utilize the information you provide for the aforementioned purposes under the following circumstances:

When necessary for fulfilling a contract to which you are a party.

Upon obtaining your consent.

In pursuit of legitimate interests (including marketing activities, research, data analytics, fraud prevention, and compliance with relevant standards and policies), unless overridden by your interests or fundamental rights and freedoms.

To comply with legal obligations under applicable laws.

Information Sharing

Your personal information may be shared with the following entities:

Service providers: We may transfer personal information to service providers who carry out services on our behalf as per our instructions, ensuring they do not utilize or disclose the information except as necessary to perform services or comply with legal requirements.

Entities involved in corporate transactions: In the event of a business sale or transfer, we reserve the right to transfer personal information about you.

Other third parties: Personal information may be disclosed if required by law, to law enforcement, regulators and government authorities, to prevent physical harm or financial loss, or with your consent.

Managing Your Information

You retain rights and choices concerning the personal information we possess about you, including but not limited to:

Data Subject Rights: Depending on applicable laws, you may request access to, correction of, deletion of, or transmission of your personal information to a third party. You may also withdraw consent, restrict or object to processing, or provide guidelines regarding the storage, deletion, and sharing of your information after your demise.

Marketing & Advertising Preferences: You can opt out of receiving marketing communications by following the unsubscribe instructions within those communications.

International Data Transfers

In offering our products and services, your personal information may be transferred, stored, or processed in countries outside the UAE. We shall protect your information in accordance with this Privacy Policy and comply with relevant legal requirements for such transfers.

Data Security

We employ administrative, technical, and physical safeguards to protect the personal information you provide against unauthorized access, alteration, disclosure, or use.

Data Retention

We retain personal information for durations necessary to fulfill the purposes outlined in this Privacy Policy and to keep providing you with our services, considering factors like the nature of the information and legal or regulatory requirements.

Children’s Privacy

Our products and services are not directed towards children.

Privacy Policy Updated

This Privacy Policy may be periodically updated to reflect changes in our practices. Any updates will be posted on the website. The date of the most recent update will be indicated at the top of the Privacy Policy.

Contact Us

For inquiries, comments, or to exercise your rights, contact us at info@arabianflames.com. We may contact you via postal mail, telephone, or email regarding events concerning your personal information.